How Latitude Health accelerated compliance and enterprise trust with SOC 2

Company: AI-native utilization management for healthcare

Latitude Health transforms utilization management (UM) into a strategic advantage for health plans and providers. Their AI-powered platform automates roughly 75% of manual UM tasks, enabling faster prior authorizations, lower administrative costs, and improved decision quality—without compromising compliance with Medicaid and Medicare standards.

Built collaboratively with over 50 UM professionals—including nurses, medical directors, and health plan leaders—Latitude ensures its AI supports, not replaces, clinical expertise.

Challenge: Handling critical healthcare data with enterprise-level trust

Latitude Health works with highly sensitive patient data and enterprise-level health plan systems. To earn trust and meet compliance requirements—like SOC 2 and eventually HIPAA—it was essential to quickly establish a robust security posture.

With early enterprise adoption underway, Latitude needed to prove their commitment to security fast, while maintaining their development velocity.

Solution: ComplyJet empowers lightning-fast compliance readiness

Latitude chose ComplyJet to accelerate their SOC 2 readiness and lay the foundation for future frameworks.

• Rapid non-engineering setup: In just a few days, ComplyJet onboarded Latitude, handling all required non-engineering tasks for SOC 2—policies, risk assessments, evidence collection workflows, training frameworks—without burdening their engineering team.
• Full infrastructure integration: Over the following month, the engineering team connected their cloud infrastructure to ComplyJet, enabling automated compliance workflows.
• Audit facilitation: ComplyJet introduced Latitude to a preferred SOC 2 auditor, managing coordination and guiding the process.
• Successful SOC 2 Type 1 report: Within only a few months of the initial engagement, Latitude secured their SOC 2 Type 1 attestation.
• HIPAA readiness foundation: With SOC 2 in place and evidence workflows established, Latitude gained confidence in paving the way toward HIPAA compliance as they scale.

“ComplyJet was instrumental in helping us feel secure and prepared for our SOC 2 audit. Their team was highly responsive and supportive every step of the way, and the platform itself is intuitive, AI-driven, and easy to navigate. We not only achieved compliance but also gained confidence in our overall security posture.”
‍— Chuck Feerick, CEO, Latitude Health

Impact: Secure healthcare innovation without sacrificing speed

• Compliance at startup pace: Latitude became SOC 2 Type 1 certified swiftly, strengthening relationships with healthcare enterprise clients.
• Operational trust unlocked: The certification reinforced enterprise discussions and showcased Latitude’s commitment to data security.
• Scalable security foundation: With policies, risk management, and audit-ready workflows in place, Latitude is now poised to pursue HIPAA and further certifications with ease.
• Minimal resource drain: By offloading non-technical compliance management to ComplyJet, Latitude preserved focus on product innovation and growth.

For Latitude Health, compliance isn’t just a regulatory checkbox—it’s a cornerstone of trust in the healthcare industry. By partnering with ComplyJet, they were able to accelerate SOC 2 readiness, secure enterprise credibility, and lay the groundwork for HIPAA compliance, all while keeping their team focused on advancing their AI-powered platform.

As Latitude continues to scale, their compliance foundation ensures they can innovate responsibly, protect sensitive healthcare data, and inspire confidence among patients, providers, and partners alike.